All our garments will arrive with a ribbon attached - please only remove the ribbon if you have decided to keep your rental and are happy to wear it. Any items that are sent back with the ribbon removed will be considered worn and you will not be able to receive a refund, rental credit or an exchange.

If you are unhappy with your order please either complete this form to request a refund/exchange or contact customer services on orders@forthecreators.co

Any items you would like to swap must still have the ribbon attached to the garment and be unworn.

If you're a member simply login in to your account and head to the membership tab. Find your Active Orders and press "Return Items". Please then send back your item(s) the same day or if after 5pm, the next working day, and make a new selection. Your new selection will be sent the next working day or same day if placed before 11am.

If you've rented from our One-Time Rental collection and if the item(s) you receive don't fit, or aren't to your taste please complete this form.

Please note that we only issue full cash refunds on items that still have the ribbon in tact and where a return request has been made within 24 hours of receiving your order. Any return requests made after 24 hours will receive a rental credit refund.

Please return items in their original condition and with the original packaging with the ribbon still attached within 24 hours of receiving the item.  It is of course fine to try on the item(s) as you would in a shop but if you wish to place a return, the ribbon must be in tact.

Should you wish to order a different size or style as a replacement, please note this in the returns form and a member of our team will be in touch to organise this with you asap.

If you've lost your returns label, please contact us at orders@forthecreators.co and we will sort this out for you.